How Cybergate Technology collects, uses and protects your personal data under Malaysia's PDPA 2010.
Cybergate MSP Technology (SSM 202303031772 / RA0096955-W) ("Cybergate", "we", "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what we collect, how we use it, and your rights.
When you contact us, request a quote or use our services, we may collect your name, company, email address, phone number, and any details you provide about your IT requirements. When you visit our website we may collect standard analytics data such as pages visited and approximate location.
We use your information to respond to enquiries, provide quotations and services, manage our relationship with you, improve our website and services, and send service-related communications. We process personal data only for the purposes for which it was collected.
We do not sell your personal data. We may share information with trusted service providers (for example email or hosting providers) strictly to deliver our services, under confidentiality obligations, and where required by law.
We apply appropriate technical and organisational measures - including access controls, encryption where relevant and secure backups - to protect your personal data against unauthorised access, loss or misuse.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Under the PDPA you have the right to access and correct your personal data, and to withdraw consent to its processing. To exercise these rights, contact us at support@cybergate.com.my or +6013-256 2218.
Our website may use cookies and similar technologies for analytics and to improve your experience. You can control cookies through your browser settings.
For any questions about this policy or your personal data, contact Cybergate MSP Technology at support@cybergate.com.my, +6013-256 2218, or our Melaka HQ: KM 117 Jalan Kasa Heights 23, Taman Kasa Heights, 78000 Alor Gajah, Melaka.
Last updated: June 2026.
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